I’m a DesignOps Programme Manager, systems builder, and 15-year veteran of scaling design capability at JPMorgan Chase, BCG, and Pizza Hut Digital Ventures.
Impact
£160K+
Annual cost savings at JPMorgan Chase
50%
Reduction in designer onboarding time
75%
Figma adoption uplift in year one
1,500+
Global users enabled across design tooling
80
Person champions network across 5 regions
Experience
JPMorgan Chase
Jul 2022 — Present London
Design Operations Programme Manager
Spearheaded Figma adoption programme for 1,500+ global users — delivering £160K+ annual savings and a 50% onboarding reduction through structured enablement and OKR-aligned governance
Built an 80-person peer-led champions network across five regions, cutting support tickets by 40% and enabling 24/7 self-serve support at scale
Aligned C-Suite, product, and engineering around DesignOps priorities, translating business OKRs into operational KPIs — team health, collaboration efficiency, delivery velocity
Reduced delivery delays by 20% through programme-level resource allocation and capacity forecasting across five regions
Pizza Hut Digital Ventures
Jul 2021 — Jul 2022 Remote
Design Operations Lead
Founded the DesignOps function from zero — measurable programme impact within six months across six international markets, including 30% onboarding reduction
Unified Figma, Zeroheight, and Jira into a single tooling strategy, improving product–design–engineering collaboration across regions
Introduced structured design rituals and async programme cadence across six markets, measurably improving output quality and cross-functional alignment
Boston Consulting Group
Jan 2015 — Jun 2021 Global
Creative & Branding Design Operations Manager
Scaled global DesignOps for 20,000+ employees — built from the ground up across APAC, EMEA, and Americas, reducing design response time by 30%
Designed and launched a firm-wide efficiency app adopted by 2,000+ consultants; led Figma rollout improving collaboration velocity by 25%
Reduced creative turnaround by 15% through a scalable design system for global events and marketing
Managed outsourcing programme across Mumbai, Chennai, and Manila — 20% cost reduction while maintaining quality and mentoring local talent